TERMS & CONDITIONS

Coaching, Programmes, Workshops & Events

Alex Hyde Coaching

These terms are here so we both know where we stand, not to catch you out. I've written them in plain language wherever I can, because I'd rather you actually understood what you were agreeing to than skim past a wall of legalese.

This document comes in two parts. First, the General Terms, which apply to everything I offer. Then, a short Schedule for whatever you've actually booked, whether that's Reclaimed, 1:1 coaching, a workshop, or a social event, setting out the details that are specific to it. Together, the General Terms and the relevant Schedule make up our full agreement. If there's ever a conflict between the two, the Schedule takes priority for that particular booking.

If anything here doesn't make sense, or doesn't sit right with you, please ask me before you book. I'd always rather have that conversation upfront than have it get in the way of our work together later.

  • 1. Who I am and how this works

    These terms are between you and Alex Hyde trading as ‘Alex Hyde Coaching’. When I say “I”, “me” or “my”, that's who I mean.

    If you need to get in touch about anything in these terms, email alexhydecoaching@gmail.com.

    By booking a place on a programme, workshop, or 1:1 coaching arrangement with me, whether that's through my website, a booking form, or by email, you're confirming that you've read and agree to these terms.

    2. What these terms cover

    These General Terms apply whenever you book any of the following with me, each described in more detail in its own Schedule:

    Schedule 1: Reclaimed and other group coaching programmes

    Schedule 2: 1:1 coaching

    Schedule 3: Workshops and day events

    Schedule 4: Social and connection events

    Schedule 5: Corporate and workplace well-being work

    The specific details of whatever you're booking, its length, format, what's included, and the fee, will be set out in the relevant Schedule together with the booking information I give you at the time (for example on my website or in a booking confirmation). These terms cover bookings made by individuals for their own personal use; if you're booking on behalf of an organisation, Schedule 5 and any separate proposal I send you will apply instead.

    3. A few words explained

    “Services” means whatever I'm providing to you, as described in the relevant Schedule.

    “Schedule” means one of the documents at the end of these terms describing a specific type of offer.

    “Fee” means the price for the Services, as set out in the relevant Schedule or confirmed to you in writing.

    “Agreement” means these General Terms together with the relevant Schedule.

    4. Who my programmes are for

    My work is for adults. By booking with me, you're confirming that you're 18 or over, that you're booking as a Consumer (that is, for your own personal use, and not on behalf of a business, trade or profession, other than where Schedule 5 applies), and that you understand you're responsible for your own decisions, wellbeing and actions throughout our work together.

    5. What you can expect from me, and what I ask of you

    What you can expect from me

    I will:

    • show up prepared, and I'll bring my full attention to our sessions and workshops

    • hold space for you to think, reflect and be honest, including about the things that feel uncomfortable

    • be kind, and I'll be direct. Sometimes those are the same thing

    • treat what you share with care and, where these terms say so, in confidence

    • not ask you to overhaul your life overnight. Small, consistent steps are the whole point.

    What I ask of you

    You will:

    • show up to workshops and sessions on time, and let me know in advance if something's going to stop you.

    • engage honestly. The work only goes as deep as your willingness to be real, with yourself and with me

    • do the reflection and small actions between sessions. Insight without practice stays insight.

    • come to me if something isn't working, whether that's the programme, the pace, or anything else. I can only help if I know.

    • pay your fee in full and on time, in line with whatever schedule we agree at booking.

    • if you're in a group programme or at an event, treat other people involved with the respect and confidentiality set out in the relevant Schedule.

    6. How you book and when our contract starts.

    Most bookings happen through my website, via email or a booking form, with payment by card, bank transfer, or Direct Debit depending on the programme. For some arrangements, we might agree things directly by email instead.

    Our contract starts when your payment (or first instalment) goes through and you receive a confirmation, or when you accept an offer from me in writing and then pay. Please double-check the email address you use when booking, since that's where I'll send joining details, workbooks and updates.

    7. Fees and payment

    The fee for each programme, workshop or event will always be shown clearly before you book, as set out in the relevant Schedule.

    Unless I say otherwise, fees are exclusive of VAT. If you're facing financial hardship, subsidised places or a different payment arrangement may sometimes be available. Please ask, I'd rather have that conversation than have cost be the reason you don't come to me.

    If a payment fails or is missed, I may pause your access to workshops, materials and the community until it's resolved. If payments are repeatedly missed and aren't brought up to date after I've been in touch, I may end your place, but you'll still owe any Fees that were due up to that point.

    I may review my fees from time to time. If I do, I'll give you at least 30 days' written notice, and any change will apply from the start of your next payment period or cohort, never partway through one you've already started.

    8. Your right to change your mind (cooling-off period)

    If you're booking as a consumer and you sign up online or by phone (rather than in person), you have a 14-day cooling-off period from the day after you book, under the Consumer Contracts Regulations 2013.

    Exactly how this works, and what happens if you've already had a session or received materials within those 14 days, depends on what you've booked. You'll find the specifics in the relevant Schedule below.

    To cancel under your cooling-off rights, email me at alexhydecoaching@gmail.com with your name, what you booked, and the date you booked it. After the 14-day period has passed, refunds are given at my discretion rather than as of right, again, see the relevant Schedule for what this means in practice.

    9. What coaching is and isn't

    My programmes and workshops are personal development and group coaching. They involve reflection, practical tools, and honest conversation about the patterns you'd like to change. They are not therapy, counselling, crisis support, or medical treatment, and I'm not acting as a doctor, therapist, or mental health professional.

    If you're currently receiving treatment for a mental health condition, or you think you might need clinical support alongside our work, please tell me before we start. I may suggest you also work with a qualified professional, or that the timing isn't right for us to begin. You're always encouraged to seek appropriate professional support where you need it.

    I can't and don't guarantee particular outcomes. What changes for you depends on a lot of things I don't control: how much you engage, your own circumstances, and the actions you take between sessions. I can offer structure, tools and honest reflection; the work itself is yours.

    10. Looking after yourself

    For your own wellbeing, please tell me before a workshop or session about any medical, physical or other condition that might be relevant to how we work together. If something like this comes up that I wasn't told about in advance, I may need to adjust or end a session, and the rescheduling terms in the relevant Schedule will apply as if you'd missed it.

    11. My content, materials and intellectual property

    Everything I create for a programme or workshop, workbooks, toolkits, the notebook content, exercises, slides and frameworks, remains my intellectual property.

    When you join a programme, you're getting a personal licence to use these materials for your own life, for as long as you like. You're not getting the right to copy them, share them with anyone else, or use them (or anything from our sessions together) to build your own courses, programmes, or products, or to train an AI system or language model, unless we've agreed that with you in writing.

    If you'd like to quote me, or share a screenshot of something from a workshop or the community, just ask first. Anything you bring to the table about your own life, reflections, or goals remains entirely yours.

    12. Photos, recordings and testimonials

    If I take photographs or videos at a workshop or event, that's on the basis of your consent under UK GDPR. By attending, you're agreeing that I can use images or footage you appear in on my website, social media, and in marketing, without payment to you. I'll always let you know in advance if photography or filming is planned.

    You can withdraw that consent at any time by emailing me. I'll do my best to stop using your image in future materials within 30 days, and to remove it from my own digital channels, though I can't guarantee removal from anything already printed or shared elsewhere. Withdrawing consent doesn't affect the lawfulness of anything done with your image before you withdrew it.

    The same approach applies to testimonials or case studies: I might ask whether you'd be happy to share one, but you're always free to say no, and it won't change anything about how I work with you.

    Recording of sessions, whether 1:1 or group, is covered in the relevant Schedule.

    13. Confidentiality

    What you share with me one-to-one is treated as confidential, unless you ask me to share it, the law requires me to, or I believe there's a serious risk of harm to you or someone else. This obligation doesn't end when our work together does; it carries on afterwards.

    In group workshops and communities, I'll always ask everyone to keep what's shared in the room. I can't guarantee what every participant does with that, so please share in whatever way feels safe for you.

    14. Events beyond my control

    Sometimes things happen that are genuinely outside anyone's control: illness, a venue becoming unavailable, travel disruption, or similar. If something like this affects a workshop or session, I'll let you know as soon as I reasonably can, and we'll find a fair way forward, usually rescheduling. I won't be responsible for delay or non-delivery caused by something genuinely beyond my reasonable control. If a disruption like this goes on for more than 30 days, either of us can end the arrangement by giving written notice, and I'll refund any fees you've paid for Services I haven't yet delivered.

    15. Ending our work together

    If you'd like to step back from a programme part-way through, please see the relevant Schedule for how that works and what, if anything, is refundable.

    I may end our work together immediately if your behaviour towards me, other clients, or anyone else involved is abusive, threatening, or otherwise unacceptable. Where I can, I'll talk to you first. I may also end things if you're in serious or repeated breach of these terms and, where the issue is fixable, you don't put it right within a reasonable time of being told about it.

    16. Changes to programmes and these terms

    I may update a programme's content or format, or these terms themselves, from time to time, for instance if the law changes, or as I develop what I offer. If a change significantly affects something you've already booked part-way through, I'll let you know and we'll agree a fair way forward. The version of these terms in place when you booked will generally continue to apply to that booking.

    17. Liability

    I'll always do my best to deliver my programmes and workshops with proper care and attention. But I'm not responsible for the decisions you make as a result of our work, and I won't be liable for indirect losses such as loss of income or business opportunity.

    Nothing in these terms limits my liability for anything that can't be limited under English law, such as death or personal injury caused by negligence, or fraud. Subject to that, my total liability to you in connection with any programme or workshop is limited to the amount you've paid me for it.

    Nothing here reduces your legal rights as a consumer. For more on those rights, your local Citizens Advice or Trading Standards office can help.

    18. Your data and privacy

    I take your privacy seriously and handle your personal data in line with UK GDPR. In short, I use your data to deliver what you've booked (this is necessary to perform our contract), to run and improve my business (a legitimate interest, which you can opt out of at any time), to meet legal obligations such as tax and accounting, and, where relevant, on the basis of your consent, for example for photos and wider marketing. Full details are in the Privacy Notice at the end of this document.

    19. If something isn't right

    If something isn't working for you, please tell me directly. Email alexhydecoaching@gmail.com and explain what's going on. I'll aim to reply within 5 working days and to sort things out within 14 working days; if I need a little longer, I'll let you know and keep you in the loop. I'd always rather have a real conversation and try to put things right than have you quietly unhappy. If we genuinely can't resolve something between us, the courts of England and Wales will deal with it.

    20. The standard legal bits

    1. .Whole agreement. These General Terms, together with the relevant Schedule and the specific booking information for whatever you've booked, are the entire agreement between us.

      2.Severability. If a court decides any part of these terms isn't valid, the rest still applies.

      3.Third parties. This agreement is between you and me only; no one else has any right to enforce it.

      4.Assignment. I may transfer my rights and obligations under these terms if I ever sell or restructure my business, and I'll tell you in writing if that happens. Your own rights won't be affected. This agreement is personal to you and can't be transferred to anyone else without my written agreement, except where a Schedule specifically allows it (for example, transferring a workshop ticket).

      5.No waiver. If I don't act on a right under these terms straight away, that doesn't mean I've given it up; I can still do so later.

    21. Governing Law and jurisdiction

    These terms, and our relationship, are governed by the law of England & Wales. As a consumer, you still benefit from any protections given to you by the law of the country you live in. Any dispute between us falls under the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, depending on where you live.

    Accepting these terms

    By ticking the box at booking, setting up your Direct Debit, or making payment (whichever applies to what you're booking), you're confirming that you've read, understood, and agree to these General Terms and the relevant Schedule. Your statutory cooling-off rights under Section 8 apply regardless.

    Awareness over autopilot. Discomfort over resentment. Consistency over perfection.

  • These Schedules sit alongside the General Terms above and cover what's specific to each type of Service. If there's ever a conflict between a Schedule and the General Terms, the Schedule wins for that particular booking.

    SCHEDULE 1: Reclaimed and Other Group Programmes

    What's included

    For a group programme, the full details will be set out on the relevant booking page and will form part of our agreement together. This typically includes monthly in-person workshops, a workbook for each month, a practical toolkit resource, weekly emails, access to a private community group (currently WhatsApp), and monthly accountability check-ins. The exact details for your cohort will be confirmed at booking.

    Where I provide a notebook as part of a programme, you're welcome to complete the workbook questions in it, use the digital versions instead, or print them yourself, whichever suits you best. Please bring your notebook and a pen to each in-person workshop.

    Group programme workshops are usually delivered in person; the supporting workbooks, toolkit resources, emails and community are digital.

    Your commitment

    Group coaching programmes like Reclaimed are designed as a complete journey rather than a rolling membership, currently 9 months, paid monthly by Direct Debit. Joining means committing to the full length of the programme, as confirmed at booking.

    Fees

    Will be set out on the relevant booking page.

    Your cooling-off period for this Schedule

    If you cancel within 14 days and your first workshop hasn't yet taken place, you'll get a full refund. If you've asked to start straightaway and you've already attended a workshop or received materials within that 14-day window, I'll refund what's left over after accounting for what you've already had.

    If you need to miss or reschedule a workshop

    If you can't make a workshop, you won't lose your place on the programme. You'll still have access to that month's workbook, toolkit and the community, and you're welcome at the next session. The live workshop is an important part of the programme, but missing one doesn't mean you've fallen behind or failed.

    If exceptional circumstances mean you miss something without much notice, illness, an accident, a bereavement, or something similarly significant, please just tell me. I'll always look at the situation properly rather than applying the rules rigidly. If I ever need to move or cancel a workshop, I'll give you as much notice as I reasonably can.

    Stepping back from the programme early

    If, after your 14-day cooling-off period and before the programme has started, something genuinely significant changes for you, serious illness, bereavement, or a major change in circumstances, please talk to me. I'll always try to find a fair way forward. That might mean pausing your place, transferring it to a future cohort, or in some cases agreeing a partial refund.

    Because places in each cohort are limited and planned around a specific group, refunds outside the cooling-off period are considered case by case rather than guaranteed. Stopping simply because you're not using the sessions, materials or community doesn't reduce what's owed: the fee for the full programme remains payable, in the same way it would if you'd paid upfront rather than monthly.

    Group and community guidelines

    Joining a group programme means joining a small community, and that only works if everyone feels safe within it.

    Group conversation is part of the workshops, but you'll never be pressured to share more than feels comfortable. You can take part in whatever way feels right for you.

    Please treat other members with respect, keep what they share (in workshops or in the group chat) private, and don't use the space to pitch, criticise, or make anyone feel judged. Please don't record or photograph any part of a workshop or group call without checking with me and with anyone else who'd be included; other members are entitled to the same privacy you'd want for yourself. I'll always encourage confidentiality and a safe environment, but I can't control what every individual member does, so please use your own judgement about what you choose to share, especially in the group chat.

    If your behaviour within a workshop or the community is disrespectful, unsafe, or disruptive to others, I may ask you to leave the programme. In serious cases, that may be without a refund for the remaining programme.

    SCHEDULE 2: 1:1 Coaching

    What's included

    The number, length and format of sessions (in person, phone or video call) will be confirmed at booking.

    Fees

    The fees will be confirmed at booking.

    Your cooling-off period for this Schedule

    You can cancel within 14 days for a full refund, provided we haven't yet had a session. If we've already had one or more sessions at your request within that window, you'll pay for what's been delivered and I'll refund any balance.

    Session timing and rescheduling

    Please give me at least 48 hours' notice if you need to reschedule a session, and I'll find another time with you. With less notice, or if you don't attend, I'll normally treat the session as used, unless something exceptional has happened, in which case please just tell me.

    If you're more than 15 minutes late without letting me know, I may need to treat the session as used or shortened to fit the remaining time.

    Recording your sessions

    You're welcome to record a 1:1 session for your own reference, just let me know beforehand so we're both aware. Recordings are for your personal use only and shouldn't be shared with anyone else.

    SCHEDULE 3: Workshops and Day Events

    Booking and tickets

    Your place is confirmed once payment has gone through and you've received a booking confirmation. The date, time, venue and price will be shown at the point of booking.

    Transferring your ticket

    Can't make it? You're welcome to transfer your ticket to someone else, just email me the name and contact details of the person taking your place at least 48 hours before the event. They'll be bound by these terms from the point the ticket is transferred, and it's your responsibility to make sure they're aware of that.

    Your cooling-off period for this Schedule

    If you book more than 14 days before the workshop or event, the usual 14-day cooling-off period applies and you can cancel for a full refund. If you book within 14 days of the date itself, we're already inside that window: if I haven't yet provided anything towards your place, you can still cancel for a full refund; if preparation has already begun at your request, a proportionate refund will apply.

    Outside the cooling-off period, tickets are non-transferable to a refund but can still be transferred to someone else under the clause above.

    If I need to postpone or cancel

    If I need to postpone a workshop or event, your booking will automatically move to the new date. If that date doesn't work for you, let me know in writing within 14 days of me announcing the change and I'll give you a full refund. If I have to cancel entirely and can't offer an alternative date, I'll refund your ticket price in full. I'm not able to cover any travel, accommodation, or other costs you've separately arranged.

    Behaviour on the day

    My workshops and events work because everyone brings warmth, openness and respect for each other. I reserve the right to ask anyone to leave if their behaviour is threatening, discriminatory, or disruptive to others; no refund will be given in those circumstances. Please also follow any health and safety guidance from me or the venue on the day.

    Personal belongings

    Please keep an eye on your own belongings while you're with me. I'm not able to accept responsibility for anything lost, stolen or damaged at a workshop, event, or venue.

    Photos and recordings on the day

    Photography or filming may take place for marketing purposes, as set out in Section 12 of the General Terms. If you'd rather not be photographed or filmed, just let me know on the day and I'll do my very best to respect that. Please don't record or share any part of a workshop's content yourself without asking first.

    SCHEDULE 4: Social and Connection Events

    From time to time I host optional social events for members and the wider community, things like supper clubs, walking groups, or coffee meet-ups. These are separate from the coaching workshops: there's no coaching, teaching or homework attached to them.

    These events are entirely optional, offered at cost, and paid for separately from your programme fee. You don't need to attend any of them, and not attending has no effect on your place in a programme. Because they're informal social gatherings rather than coaching sessions, the cooling-off and refund terms in Schedules 1 to 3 don't apply to them in the same way. Specific booking, price and cancellation details for a paid social event will be given to you when you book it. The behaviour, belongings, and health and safety points in Schedule 3 apply equally here.

    SCHEDULE 5: Corporate and Workplace Well-being

    For workplace well-being facilitation, corporate workshops, or other organisational engagements, the scope, deliverables, fees and cancellation terms will always be agreed with you separately in writing before any work begins, usually in a proposal or statement of work. These General Terms apply as the backdrop to that engagement except where the written proposal says otherwise, and the written proposal takes priority if there's ever a conflict.

  • This explains how I collect and use your personal data when you visit my website, sign up for updates, or book a programme, workshop, or event with me.

    Who I am

    Alex Hyde is the person responsible for your personal data (the 'controller').

    What I collect

    • Identity data (e.g. your name)

    • Contact data (e.g. email, phone number, address)

    • Transaction data (details of payments and programmes booked)

    • Usage data (how you interact with my website and emails)

    • Marketing and communications data (your preferences about hearing from me)

    How and why I use it

    • To deliver what you've booked, this is necessary to perform our contract with you.

    • To run and improve my business, for example understanding how my programmes are used, on the basis of legitimate interests. You can opt out of related marketing at any time.

    • To meet legal obligations, such as tax and accounting requirements.

    • With your consent, for example using photos or videos of you for marketing. You can withdraw this consent at any time; see Section 12 of the General Terms.

    Who I share it with

    I don't share your personal data with third parties, except where necessary to deliver a Service (for example, passing dietary requirements to a venue), where you've asked me to, or where the law requires it.

    Your rights

    You have rights under UK GDPR, including the right to see a copy of the personal data I hold about you, ask for it to be corrected or deleted, restrict or object to how I use it, and request data portability. You can also complain at any time to the Information Commissioner's Office (ico.org.uk), the UK regulator for data protection.